Location:
Lesotho Jewellery in London
Full-time
Full job description:
We are seeking an experienced and skilled Jewellery Shop Manager to oversee the day-to-day operations of our Lesotho Jewellery shop. The successful candidate will be responsible for managing the shop's inventory, pre-orders, online sales team, and shop assistants, ensuring excellent customer service and driving sales growth. The Jewellery Shop Manager will report directly to the CEO of Lesotho Jewellery.
Key Responsibilities:
Day-to-Day Operations:
✔ Manage the shop's daily operations, ensuring efficient and effective management of stock, sales, and customer service.
✔ Oversee the shop's opening and closing procedures, ensuring all tasks are completed on time and to a high standard.
Stock Management:
✔ Manage the shop's inventory, including receiving, storing, and issuing stock.
✔ Conduct regular stock takes to ensure accurate inventory levels and identify any discrepancies.
✔ Implement effective stock rotation and inventory management systems to minimize waste and maximize sales.
Pre-Orders:
✔ Manage pre-orders for customers, ensuring timely delivery and excellent customer service.
✔ Coordinate with suppliers to ensure timely delivery of pre-ordered items.
Online Sales Team:
✔ Manage the online sales team, ensuring they are equipped to provide excellent customer service and meet sales targets.
✔ Conduct regular training sessions to improve team performance and customer service skills.
Shop Assistants:
✔ Manage the shop assistants, ensuring they are trained to provide excellent customer service and meet sales targets.
✔ Conduct regular performance evaluations and provide feedback to improve team performance.
Reporting:
✔ Prepare and submit regular reports to the CEO, including sales reports, inventory reports, and customer feedback.
✔ Analyze sales data and customer feedback to identify trends and areas for improvement.
Customer Service:
✔ Ensure excellent customer service, responding to customer inquiries and resolving any issues promptly and professionally.
✔ Develop and implement customer loyalty programs to increase repeat business and customer retention.
Marketing and Promotions:
✔ Assist in the development and implementation of marketing and promotional strategies to drive sales and increase brand awareness.
✔ Coordinate with the marketing team to ensure effective execution of marketing campaigns.
Budgeting and Cost Control:
✔ Manage the shop's budget, ensuring costs are controlled and expenses are minimized.
✔ Identify areas for cost savings and implement cost-cutting measures where necessary.
Requirements:
✔ Education: Bachelor's degree in Business Administration, Marketing, or a related field.
✔ Experience: At least 3 years of experience in a jewellery shop management or a related role.
Skills:
✔ Excellent communication and interpersonal skills.
✔ Strong leadership and management skills.
✔ Ability to work effectively in a fast-paced environment.
✔ Proficiency in Microsoft Office and Google Suite.
✔ Strong analytical and problem-solving skills.
✔ Ability to work flexible hours, including evenings and weekends.
What We Offer:
Competitive Salary: A competitive salary package that reflects your experience and qualifications.
Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
Work-Life Balance: A supportive work environment that promotes work-life balance and well-being.
Job Type: Full-time
Schedule:
✔ 10 hour shift
✔ Monday to Friday
✔ Overtime
✔ Weekend availability
Education:
✔ Bachelor's (preferred)
Experience:
✔ Retail management: 1 year (preferred)
Language:
✔ Romanian (preferred)
Location:
✔ London (preferred)
Work Location: In person
Expected start date: as soon as possible
Location:
Wembley
Full-time
Full job description:
We are seeking a dedicated and customer-focused Jewellery Shop Assistant to join our team. The ideal candidate will have a passion for jewellery, excellent interpersonal skills, and the ability to provide outstanding customer service. Knowledge of the Romanian language is a an advantage, helping us to cater to a diverse clientele. This role involves assisting customers with their purchases, maintaining the shop’s appearance, and supporting the daily operations of the store.
Key Responsibilities:
Customer Service:
✔ Greet and assist customers in selecting jewellery pieces that suit their needs and preferences.
✔ Provide detailed information about the features, benefits, and care of jewellery items.
✔ Offer personalized recommendations and advice on jewellery selections.
✔ Utilize Romanian language skills to assist Romanian-speaking customers (if applicable).
Sales:
✔ Achieve and exceed sales targets through effective customer engagement and product knowledge.
✔ Handle sales transactions accurately, including cash handling, credit card processing, and issuing receipts.
✔ Promote special offers and upsell additional products when appropriate.
Product Knowledge:
✔ Maintain in-depth knowledge of the store’s product range, including new arrivals, trends, and special collections.
✔ Stay updated on industry trends and the latest jewellery designs.
Store Maintenance:
✔ Ensure the store is clean, organized, and visually appealing.
✔ Arrange and display jewellery to highlight features and attract customers.
✔ Conduct regular inventory checks and assist with stock management.
Customer Relations:
✔ Build and maintain positive relationships with customers to encourage repeat business.
✔ Address and resolve customer inquiries and complaints in a professional manner.
✔ Collect customer feedback and report to the management for continuous improvement
Operational Support:
✔ Assist with opening and closing duties as needed.
✔ Support promotional activities and in-store events.
✔ Perform other duties as assigned by the Store Manager.
Qualifications:
✔ Education: High school diploma or equivalent; additional coursework in retail, sales, or customer service is a plus.
✔ Experience: Previous experience in retail, particularly in jewellery or luxury goods, is preferred.
Skills:
✔ Strong communication and interpersonal skills.
✔ Excellent customer service and sales skills.
✔ Ability to work in a fast-paced environment and handle multiple tasks.
✔ Attention to detail and a high level of accuracy.
✔ Basic computer skills and familiarity with point-of-sale systems.
✔ Proficiency in Romanian is a bonus and will be considered an advantage.
Personal Attributes:
✔ Friendly, approachable, and professional demeanor.
✔ Passion for jewellery and fashion.
✔ Honest and trustworthy with a strong sense of integrity.
✔ Ability to work independently and as part of a team.
✔ Flexible availability, including weekends and holidays.
Benefits:
✔ Competitive salary with performance-based incentives.
✔ Opportunities for professional development and career advancement.
✔ Positive and supportive work environment.
Job Type: Full-time
Expected hours: 40 – 50 per week
Schedule:
✔ Monday to Friday
✔ Weekend availability
Education:
✔ Bachelor's (preferred)
Experience:
✔ Jewellery Retail Sales: 1 year (preferred)
✔ customer service: 1 year (preferred)