Lesotho Jewellery allows you or the Gift Recipient (as defined below) to return Lesotho Jewellery products purchased through the Sales Channels within fourteen (14) days following delivery, but subject to the further terms and conditions set forth below.
(a) Return Process
In accordance with these Conditions of Sale, products purchased through the Sales Channels may be returned to the Lesotho Jewellery store or shipped back via a courier service. If the product is not faulty, the buyer will bear the shipping costs, which will be deducted from the initial payment. If the product is faulty, we will cover the shipping cost.
To return an eligible product to our store, please contact our Client Relations Center to start your return. You must keep a proof of return shipment, and we accept no liability if such proof cannot be produced. Only merchandise received by our store will be eligible for a refund or exchange.
(b) Condition of Returned Products
We will verify that the returned product satisfies these Conditions of Sale and, if so, then proceed with the applicable refund or exchange.
Only products in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Lesotho Jewellery box and delivery package, including all accessories and documents are eligible for return. For example, timepiece bracelets must be returned with the exact links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
(c) Products You Cannot Return or Exchange
Orders for products that have been personalized or made to your bespoke specifications cannot be canceled, and such products cannot be returned for exchange or refund. This includes, but is not limited to, products that have been engraved or embossed. Additionally, for hygiene reasons, studs and piercings cannot be exchanged.
If applicable, product(s) and/or services(s) purchased using our finance option cannot be exchanged.
(d) Refunds
You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale. Personalized products or similar special-order products are strictly non-refundable.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e., a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable efforts to refund the purchase price to the buyer using the same payment method as used for the initial transaction, within fourteen (14) days after receipt of the returned item. The timing of the refund may vary depending on the buyer's bank account.
(e) Exchanges
You may return a product purchased through the Sales Channels for an exchange with another Lesotho Jewellery product, provided that the return complies with these Conditions of Sale. The sale of the returned product will be canceled, and a new order for the replacement product must be placed. If you are exchanging a product for a more expensive item, you will need to pay the price difference. Exchanges can only be made for items of equal or higher value.